Inbound process City Bank Gurgaon

Call center openings in India- Call center jobs in Citybank for Gurgaon, Mumbai, Chennai locations for Inbound customer care process (Banking process)

Citybank is hiring for Gurgaon, Mumbai, Chennai locations for their banking and cards related process, afternoon shift. Inbound process. Both side cab services provided. Work experience not more than 3-4 years. Candidates must have excellent communication and interpersonal skill sets to apply for this call center opening for a banking process for inbound customer care, customer support process. handsome salary plus excellent incentives and very good work environment offered.  This call center opening is one of the most reputed private banks in India. good growth chances and excellent work opportunities. Only graduates apply for this call center opening for gurgaon, Chennai, and Mumbai locations. Job seekers must have at least 6months customer handling prior work experience


Job Title
Citybank Inbound Officer (Banking / Cards)

Department
CityPhone

Call center Location
Gurgaon / Chennai / Mumbai


Job Purpose
Attend Inbound calls for Credit cards and providing accurate customer service to Citybank Customers

Primary job Responsibility
Offering call center services to Citybank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Ensure Customer service excellence by

- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences

Adherence to Service and Sales Compliance 
Cross Selling / upselling on set products (Assets & liabilities products) 
Ensuring Process Efficiency by achieving set targets of Call Quality

Call center Skills Required


Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment 
Good Comprehension Skills   
Team player with a positive attitude

Minimum Eligibility

Graduate from a recognized University
Minimum of 6months experience in Customer Service Industry
Knowledge about banking Industry will be an added advantage

How to apply for openings citybank?
Please contact aakash@9871721057

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